Privacy Policy

At CitySquare, protecting your privacy is a top priority. This Privacy Policy ("Policy") is designed to help you understand the information we collect, why we gather it, and how it is utilized when you interact with our website ("Site").
The terms “You,” “Your,” and “User” apply to any individual, entity, or organization accessing or using our Site. The terms “We,” “Us,” and “Our” refer to CitySquare and any affiliated entities. This Policy is governed in conjunction with our Terms of Service.
If you have questions regarding this Policy or requests about your data, please reach out to us using the contact information at the end of this document.

1. Information We Collect
We collect data you provide to us, which is essential for fulfilling the contractual obligations we have with you and to comply with legal requirements.
Account Information: When you create an account, we request details such as your name, email, username, password, phone number, and address.
Payment Information: To enable paid features, you may be required to submit certain financial information to process payments.
Login Data: We may gather authentication data if you log into your account.

2. Automatically Collected Information
As you interact with our Site, we may automatically collect certain information regarding your activity, which helps us deliver our services and improve functionality.
Device and Log Information: We gather information about your browser, operating system, and log data whenever you access the Site.
Tracking Technologies: To enhance user experience, we employ cookies, tags, and similar tracking tools to gather data about your device and Site interactions. Please refer to our Cookie Policy for more details.
Usage Data: We use Google Analytics to monitor your activities on the Site, including pages visited and actions taken, to understand your preferences better.

3. Use of Information
We adhere to general principles of data processing and may use your information for purposes such as:
User identification and account creation.
Building a secure user environment.
Generating statistical insights and conducting market analysis.
Personalizing marketing efforts based on preferences.
Processing orders and managing accounts.
Ensuring data protection and fraud prevention.
Complying with regulatory obligations and responding to feedback.

4. Direct Marketing
With your consent, we may use your contact details for marketing purposes. Offers may be tailored based on location, social profile information, and other data you’ve shared. If you prefer to opt-out, you can update your preferences in your account settings at any time.

5. Cookies
Cookies are small data files that help us improve your experience on our Site. By recognizing returning users, cookies prevent repetitive information requests. You may review our Cookie Policy to learn more.

6. Sensitive Data
We do not collect sensitive data such as racial or ethnic origin, political views, religious beliefs, health information, or similar details. Please refrain from sharing any sensitive data with us. If any sensitive data is inadvertently submitted, we may delete it.

7. Payment Details
To process payments, we may collect specific financial information. We do not store payment card details; these are managed by third-party payment processors whose privacy practices are detailed in their policies.

8. Third-Party Links
Our Site may link to external websites. We recommend reviewing their privacy policies as we have no control over their data practices.

9. Data Retention
We retain your information as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce agreements.

10. Security Measures
We employ industry-standard security practices to protect your data, including routine system checks to prevent vulnerabilities. However, online data transmission cannot be guaranteed as completely secure, so please avoid sharing highly sensitive information over the internet.

11. Your Rights
You are entitled to certain rights concerning your personal data:
Access: Request access to your personal information.
Correction: Rectify inaccurate or incomplete data.
Erasure: Request deletion of data when legally applicable.
Objection: Withdraw consent or restrict processing.
Complaint: Lodge complaints with your national Data Protection Agency, though we recommend contacting us first to resolve concerns.

12. CCPA Rights
Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including requests for data disclosure, deletion, or opting out of data sales. Contact us to exercise these rights.

13. GDPR Data Rights
If you are an EU or EEA resident, you are entitled to rights under the GDPR, including:
Data Access and Rectification – You may request to review or correct your personal information.
Erasure and Processing Restrictions – Request the deletion or restriction of your data.
Data Portability – Transfer your data to another service, when feasible.
Requests will be addressed within 30 days.

14. Policy Scope
This Policy applies solely to services provided by CitySquare and does not cover third-party products, websites, or services linked from our platform.

15. Amendments
This Policy may be updated periodically. Changes will be posted on our Site, and for significant updates, we may provide additional notice, such as through email.

16. Acceptance
By using our Site, you agree to this Policy. If you do not accept these terms, please discontinue use of our services. Continued use implies acceptance of any updated terms.

17. Contact Information
For inquiries regarding this Privacy Policy, please reach out:

Email: [email protected]
Phone: +44 20 7946 0183
Address: CitySquare Consulting, 456 Financial Way, London, England, EC1A 1BB

EU Representative: Please contact us using the above information for direct assistance.